Frequently Asked Questions

What countries do you ship too?

We ship to the following countries:

Algeria
Australia
Brazil
Canada (temporarily stopped because of Canadian post strikes)
Chile
Ecuador
Egypt
Fiji
Hong Kong
India
Indonesia
Israel
Japan
Malaysia
Mexico
Morocco
New Zealand
Pakistan
Phillipines
Puerto Rico
Qatar
Saudi Arabia
Singapore
South America
South Korea
Sri Lanka
Taiwan
Thailand
United Arab Emirates
United Kingdom
Uruquay
USA
Vietnam

We also ship to EU via https://minivetguide.de/

More details can be found on our shipping page by clicking here

How can I contact your customer service team?

If the answer is not in this FAQ, then please complete the online contact form by clicking here and we will get in touch

Can I have something for free?

If you want to join my community, I share free downloads, articles, product updates, exclusive offers and training videos to help you learn, grow and develop your skills.

Add your email address and subscribe here

Also don’t forget to follow me on Instagram

Can you sponsor us or provide a free product for a giveaway?

We don’t offer financial sponsorship, however we do have some stock put aside to offer to student groups or charities who are fundraising or having an event and need a giveaway.

Can I use multiple discount codes for a single order?

Generally, only one discount code can be applied per order. If you have multiple discount codes, you may need to choose the one that provides the best value for your purchase.

Do you have a podcast?

Yes I have two!!

The Vet Vault – you can listen to all the FREE episodes by clicking here

Also check out the Bark Side podcast by clicking here where we share insights and strategies for accelerating your practice and career.

Do you offer any discounts?

There are discounts set up online for when you add more than one product to your cart – save up to 15%.

We also occasionally offer sales and promotions. To stay updated on our latest offers, sign up for our newsletter or follow Dr Gerardo Poli on social media (click on the buttons at the top) and enter your email address below

What is your privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. You can find our privacy policy on our website’s “Privacy Policy” page. If you have any concerns or questions about your privacy, please contact our customer service team.

Can you give me advice on my sick pet?

Unfortunately, I am unable to give medical advice via email or message.  Without being in the room and having access to the patient and test results it would be unethical of me to comment on a case.  Please speak to you local vet for advice.

Can you give case or clinical advice?

Unfortunately, I am unable to give case advice via email or message.  Without being in the room and having access to the patient and test results it would be unethical of me to comment on a case.

Before You Go

Get access to our res

Want to Buy in Bulk?

You can purchase up to 9 copies of the books and veterinary flashcard sets. Up to a maximum of 15 mixed products can be added to the cart. You can save up to 20% by sharing postage costs.

Grab friends and colleagues to organise an order of 10+ of each product, for further bulk discounts.

Email gerardo@minivetguide.com for more info.