Frequently Asked Questions

Orders online are usually dispatched within 48 hours, sometimes same day, so it may not be possible to add to an existing order.

For bulk orders, these take longer to be processed and shipped, so it may be possible to add to an existing order.

If you need to change or cancel your order, please contact our customer service team as soon as possible. The contact form can be found by clicking here.

We will do our best to accommodate your request if the order has not already been processed or shipped. 

Unfortunately once an order has been shipped, unless there are special circumstances, we will not be able to cancel or issue a refund.

Please visit our shop here: https://minivetguide.com/shop/

To initiate a return if damaged in transit, please contact our customer service team using the form below

Sorry you are unable to place your order. Perhaps try a different card, or select the other payment option via PayPal? If that still doesn’t work please contact us using the form below and we will find a solution so you can complete your order.

If your package arrives damaged, please contact our customer service team using the form below.

We will work with you to resolve the issue and ensure you receive a replacement or refund.

We accept various payment methods, including credit/debit cards and PayPal. You can find the available payment options during the checkout process

You can order up to 9 of any individual title through our website.

You can add other products to this order, to a maximum of 15 items.

For any orders larger than this to be shipped to one address, complete the bulk order form and we’ll work out a good bulk discount for you!

I am working on a MVG App with AI, so watch this space.

No, not currently The MiniVet Guide is only available in hard copy.