Frequently Asked Questions

Can I add items to an existing order?

Orders online are usually dispatched within 48 hours, sometimes same day, so it may not be possible to add to an existing order.

For bulk orders, these take longer to be processed and shipped, so it may be possible to add to an existing order.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact our customer service team as soon as possible. The contact form can be found by clicking here.

We will do our best to accommodate your request if the order has not already been processed or shipped. 

Unfortunately once an order has been shipped, unless there are special circumstances, we will not be able to cancel or issue a refund.

How do I buy your books / flashcards?
How do I initiate a return?

To initiate a return if damaged in transit, please contact our customer service team using the form below

Why does my card keep declining?

Sorry you are unable to place your order. Perhaps try a different card, or select the other payment option via PayPal? If that still doesn’t work please contact us using the form below and we will find a solution so you can complete your order.

What should I do if my package is damaged during shipping?

If your package arrives damaged, please contact our customer service team using the form below.

We will work with you to resolve the issue and ensure you receive a replacement or refund.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. You can find the available payment options during the checkout process

How many products can I buy online?

You can order up to 9 of any individual title through our website.

You can add other products to this order, to a maximum of 15 items.

For any orders larger than this to be shipped to one address, complete the bulk order form and we’ll work out a good bulk discount for you!

Will you switch to an app or online version in the future?

I am working on a MVG App with AI, so watch this space.

Do you have an app or electronic version of the MiniVet Guide?

No, not currently The MiniVet Guide is only available in hard copy. 

Before You Go

Get access to our res

Want to Buy in Bulk?

You can purchase up to 9 copies of the books and veterinary flashcard sets. Up to a maximum of 15 mixed products can be added to the cart. You can save up to 20% by sharing postage costs.

Grab friends and colleagues to organise an order of 10+ of each product, for further bulk discounts.

Email gerardo@minivetguide.com for more info.