Frequently Asked Questions

The most important thing to do if you have a delivery message from the local postal service is to contact them asap. We can help however making contact quickly ensures the package doesnt get returned uncollected.

Yes, you can track your order by clicking here , just add your email and order number (found on your confirmation email) to get tracking info.

If you encounter any issues or have questions about the tracking information, please contact our customer service team using the contact form below

When your order is shipped, you will get an email with your tracking number.

You can track your order using your order number and email address by clicking here

Please check regularly to ensure the item is received

Keep an eye out for any correspondence from customs or your local postal service for any updates/ attempted delivery.

Unfortunately, if your parcel is returned to us “undelivered” due to not being collected or if you entered the address incorrectly, we will need to charge additional postage to resend.

Shipping times may vary depending on your location and the shipping method chosen. Please refer to our shipping guidelines for more information or contact our customer service team for specific details.

Additional fees or taxes may apply to international orders, such as customs duties or import taxes. These fees are the responsibility of the customer and may vary depending on the destination country’s regulations. Please check with your local customs office for more information.

There is FREE shipping within Australia. All international orders will have shipping costs applied. The shipping cost is added at checkout when selecting your country and products. The prices are supplied from the postal service used for international shipping based on destination and weight.

I miss-typed my shipping address or contact info, can I change it?
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to update the address if the order has not already been shipped.  We do tend to post within 48 hours.

Unfortunately the prices are provided directly from AUSPOST – we don’t set the prices.

Yes, we offer international shipping to select countries.  The shipping cost is added at checkout when selecting your country. The prices are supplied from the postal service used for international shipping.

If you want to place a bulk order of 10+ or more items, please visit https://minivetguide.com/bulk-orders/ to submit your request, then we can give you a cost with a bulk order discount. The more you buy, the more you save! It is advisable to gather rough numbers so we can quote accordingly.