Frequently Asked Questions

We ship to the following countries:

Algeria
Australia
Brazil
Canada (temporarily stopped because of Canadian post strikes)
Chile
Ecuador
Egypt
Fiji
Hong Kong
India
Indonesia
Israel
Japan
Malaysia
Mexico
Morocco
New Zealand
Pakistan
Phillipines
Puerto Rico
Qatar
Saudi Arabia
Singapore
South America
South Korea
Sri Lanka
Taiwan
Thailand
United Arab Emirates
United Kingdom
Uruquay
USA
Vietnam

We also ship to EU via https://minivetguide.de/

More details can be found on our shipping page by clicking here

If the answer is not in this FAQ, then please complete the online contact form by clicking here and we will get in touch

The most important thing to do if you have a delivery message from the local postal service is to contact them asap. We can help however making contact quickly ensures the package doesnt get returned uncollected.

Yes, you can track your order by clicking here , just add your email and order number (found on your confirmation email) to get tracking info.

If you encounter any issues or have questions about the tracking information, please contact our customer service team using the contact form below

When your order is shipped, you will get an email with your tracking number.

You can track your order using your order number and email address by clicking here

Please check regularly to ensure the item is received

Keep an eye out for any correspondence from customs or your local postal service for any updates/ attempted delivery.

Unfortunately, if your parcel is returned to us “undelivered” due to not being collected or if you entered the address incorrectly, we will need to charge additional postage to resend.

Orders online are usually dispatched within 48 hours, sometimes same day, so it may not be possible to add to an existing order.

For bulk orders, these take longer to be processed and shipped, so it may be possible to add to an existing order.

If you need to change or cancel your order, please contact our customer service team as soon as possible. The contact form can be found by clicking here.

We will do our best to accommodate your request if the order has not already been processed or shipped. 

Unfortunately once an order has been shipped, unless there are special circumstances, we will not be able to cancel or issue a refund.

Please visit our shop here: https://minivetguide.com/shop/

Sorry you are unable to place your order. Perhaps try a different card, or select the other payment option via PayPal? If that still doesn’t work please contact us using the form below and we will find a solution so you can complete your order.

You can order up to 9 of any individual title through our website.

You can add other products to this order, to a maximum of 15 items.

For any orders larger than this to be shipped to one address, complete the bulk order form and we’ll work out a good bulk discount for you!