Frequently Asked Questions

We ship to the following countries:

Algeria
Australia
Brazil
Canada
Chile
Ecuador
Egypt
Fiji
Hong Kong
India
Indonesia
Israel
Japan
Malaysia
Mexico
Morocco
New Zealand
Pakistan
Phillipines
Puerto Rico
Qatar
Saudi Arabia
Singapore
South America
South Korea
Sri Lanka
Taiwan
Thailand
United Arab Emirates
United Kingdom
Uruquay
USA
Vietnam

We also ship to EU countries via https://minivetguide.de/

More details can be found on our shipping page by clicking here

If the answer is not in this FAQ, then please complete the online contact form by clicking here and we will get in touch

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We don’t offer financial sponsorship, however we do have some stock put aside to offer to student groups or charities who are fundraising or having an event and need a giveaway.

Generally, only one discount code can be applied per order. If you have multiple discount codes, you may need to choose the one that provides the best value for your purchase.

Yes I have two!!

The Vet Vault – you can listen to all the FREE episodes by clicking here

Also check out the Bark Side podcast by clicking here where we share insights and strategies for accelerating your practice and career.

There are discounts set up online for when you add more than one product to your cart – save up to 15%.

We also occasionally offer sales and promotions. To stay updated on our latest offers, sign up for our newsletter or follow Dr Gerardo Poli on social media (click on the buttons at the top) and enter your email address below

Our privacy policy outlines how we collect, use, and protect your personal information. You can find our privacy policy on our website’s “Privacy Policy” page. If you have any concerns or questions about your privacy, please contact our customer service team.

Unfortunately, I am unable to give medical advice via email or message.  Without being in the room and having access to the patient and test results it would be unethical of me to comment on a case.  Please speak to you local vet for advice.

Unfortunately, I am unable to give case advice via email or message.  Without being in the room and having access to the patient and test results it would be unethical of me to comment on a case.