Frequently Asked Questions

We usually process all orders within 48 hours. For European orders allow up to 2 weeks for the order to arrive, for other countries shipping from Australia, please allow up to 3 weeks. 

The shipping cost is added at checkout when selecting your country. The prices are supplied from the postal service used for international shipping. 

When your order is shipped, you will get an email with your tracking number.

You can track your order using your order number and email address here:

Europe (Excluding UK) 

Rest of World (inc UK) 

Please check regularly to ensure the item is received

Keep an eye out for any correspondence from customs or your local postal service for any updates/ attempted delivery.

Unfortunately, if your parcel is returned to us “undelivered” due to not being collected or if you entered the address incorrectly, we will need to charge additional postage to resend.

You can order up to 9 of any individual title through our website. You can add other products to this order, to a maximum of 15 items. For any orders larger than this to be shipped to one address, contact and we’ll work out a good bulk discount for you!

No, not currently The MiniVet Guide is only available in hard copy.

We make slight changes, largely editorial, occasionally. However, the main content of the Guides has stayed the same since publication.

If you want to place a bulk order of 10+ or more items, please visit to submit your request, then we can give you a cost with a bulk order discount. The more you buy, the more you save!  It is advisable to gather rough numbers so we can quote accordingly. 

We don’t offer sponsorship, however we do have some stock put aside to offer to student groups or charities who are fundraising or having an event.

VSA is a joint venture between Dr’s Gerardo Poli and Alex Hynes – it is an educational platform for vets and vet students looking to gain CPD and further their knowledge and skills on a variety of surgical, medical and performance topics. Visit

If you want to join my community, I share free downloads, articles, product updates, exclusive offers and training videos to help you learn, grow and develop your skills.  Join here 

Also don’t forget to follow me on Instagram

Yes The Vet Vault – you can listen to all the FREE episodes here

Want to Buy in Bulk?

You can purchase up to 9 copies of the books and veterinary flashcard sets. Up to a maximum of 15 mixed products can be added to the cart. You can save up to 20% by sharing postage costs.

Grab friends and colleagues to organise an order of 10+ of each product, for further bulk discounts.

Email for more info.