Contact Us

Many queries are already answered in our FAQ. Please search for your query first before you contact us. If you have still not found your answer, please use the contact form below to get in touch

What countries do you ship too?

We ship to the following countries:

Algeria
Australia
Brazil
Canada
Chile
Ecuador
Egypt
Fiji
Hong Kong
India
Indonesia
Israel
Japan
Malaysia
Mexico
Morocco
New Zealand
Pakistan
Phillipines
Puerto Rico
Qatar
Saudi Arabia
Singapore
South America
South Korea
Sri Lanka
Taiwan
Thailand
United Arab Emirates
United Kingdom
Uruquay
USA
Vietnam

We also ship to EU countries via https://minivetguide.de/

More details can be found on our shipping page by clicking here

How long does shipping take?

Shipping times may vary depending on your location and the shipping method chosen. Please refer to our shipping guidelines for more information or contact our customer service team for specific details.

Are there any additional fees or taxes for international orders?

Additional fees or taxes may apply to international orders, such as customs duties or import taxes. These fees are the responsibility of the customer and may vary depending on the destination country’s regulations. Please check with your local customs office for more information.

What are the shipping costs?

There is FREE shipping within Australia. All international orders will have shipping costs applied. The shipping cost is added at checkout when selecting your country and products. The prices are supplied from the postal service used for international shipping based on destination and weight.

Can I change the shipping address after placing an order?

I miss-typed my shipping address or contact info, can I change it?
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to update the address if the order has not already been shipped.  We do tend to post within 48 hours.

Why is shipping so expensive?

Unfortunately the prices are provided directly from AUSPOST – we don’t set the prices.

Do you offer international shipping?

Yes, we offer international shipping to select countries.  The shipping cost is added at checkout when selecting your country. The prices are supplied from the postal service used for international shipping.

Still need help after searching our FAQ, then contact us below

Before You Go

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Want to Buy in Bulk?

You can place small bulk orders of up to 29 total combined products with bulk discounts included.

For orders of 30+ combined products please complete the bulk enquiry form by clicking here and we can send you additional bulk discount prices